March 2026

Privacy Policy

Our privacy policy and how we use your data

This Privacy Policy describes how SoftSolvez ("Company", "we", "us"), operating the 1Social platform at 1social.online, collects, uses, and shares your personal information.

Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored in hashed form).

Social Media Account Connections

When you connect social media accounts (Facebook, Instagram, YouTube, TikTok, X), we store encrypted OAuth access tokens and refresh tokens that allow 1Social to post, schedule, and manage content on your connected platforms on your behalf.

Content You Create

We store the content you create through 1Social, including post text, captions, hashtags, scheduled times, and media files (images and videos) you upload to the media library.

Usage Data

We collect data about how you interact with the 1Social dashboard, including feature usage and scheduling patterns.

Analytics Data

We fetch engagement metrics from your connected social media platforms (likes, comments, shares, views) to display in your dashboard.

Billing Information

Payment information is processed and stored by Stripe, our payment processor. We do not store credit card numbers.

AI Interaction Data

We collect prompts and content you submit to the AI content generation feature in order to provide AI-powered suggestions.

How We Use Your Data

To provide the core service: publishing content, scheduling posts, managing live streams, and running ad campaigns on your behalf across your connected social media platforms
To display analytics and engagement metrics in your dashboard
To generate AI-powered content suggestions based on your prompts
To send transactional emails (account verification, password resets, publishing notifications)
To improve our service and fix bugs

Third-Party Services

We share data with the following third-party services:

Social media platformsFacebook/Meta, Instagram, YouTube/Google, TikTok, X/Twitter — we send your content to these platforms via their APIs when you publish or schedule posts

StripePayment processing

SupabaseDatabase hosting and authentication

Anthropic & OpenAIAI content generation — your prompts are sent to these services

SentryError tracking and performance monitoring

MailgunTransactional email delivery

Data Security

OAuth tokens are encrypted at rest
All data is transmitted over HTTPS
Row-level security is enforced at the database level

Your Rights

Access your data at any time through your dashboard
Delete your account and all associated data
Disconnect any social media platform at any time, which immediately revokes our access
Export your data upon request

Data Retention

Account data is retained while your account is active
Upon account deletion, all data is permanently deleted within 30 days
Media files are deleted immediately upon removal from the media library

Cookies

We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies.

Contact Us

If you have questions about this Privacy Policy, contact us at support@1social.online.

This document was last updated on March 2026.